FAQs
Questions, answered.
Booking
How do I book?
Book online at any time, or call or WhatsApp Lisa on 07734 706998.
Do I pay when I book?
No. Nothing is taken online. You pay at your appointment.
Can I cancel or reschedule?
You can cancel online, up to 24 hours before your appointment, using the link in your confirmation email. To move an appointment, or to cancel with less notice, please call 07734 706998.
Will I get a confirmation?
Yes. You’ll receive a confirmation email straight away, with a link to add the appointment to your calendar or cancel it. Can’t see it? Check your junk folder.
Services
Do I need a consultation?
Consultations are recommended for hair extensions, and required for hair loss systems, LJ MEN and all aesthetic treatments. Find out more on the extensions, hair loss, LJ MEN and aesthetics pages.
Are consultations private?
Yes. Appointments are one-to-one in a private salon.
Can I donate my hair?
Yes. Lisa is a Hair Fairy for Little Lady Locks. See hair donation to book.
Why do some services say “price on consultation”?
Bespoke services depend on your hair, the method and the amount of hair or coverage needed, so Lisa confirms an exact price at your consultation.
Shop & trade
Do you sell extension hair?
The Crown Collection sells clip-in extensions, wigs and toppers. Salon extension methods are fitted by Lisa as a service only.
Can I collect my order?
Yes. Choose click and collect at checkout.
How do I get trade prices?
Apply for a Crown Club trade account. Approved professionals see trade prices when logged in.
Academy
When do courses start?
The first courses are coming soon. Join the priority list to hear first.
Is the academy CPD approved?
House of Crowns Academy is an Approved CPD Provider (#791127, The CPD Group). Each course shows its own CPD status.
Still have a question?
Lisa is always happy to help: call, WhatsApp or send a message.